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intercom.com

Intercom is a customer service platform for support teams, with messaging, inbox, help center, ticketing, and AI agent features. It provides APIs and MCP servers for accessing workspace data and Fin capabilities.

3 integrations · MCP · REST

Intercom exposes a REST API at `https://api.intercom.io` plus two MCP surfaces: the general Intercom MCP server at `https://mcp.intercom.com/mcp`/`/sse` and the Fin Agent API MCP server at `https://api.intercom.io/fin/mcp` (including an end-user variant with `{app_id_code}`).

discovered 1d ago
MCP servers2
REST · OpenAPI1
Credentials
Intercom access tokenbearerGet token ↗

Create an app in your workspace, then open the app in the Developer Hub. Intercom says it provides an access token as soon as you create an app; you can find it under Configure > Authentication, and it is also visible on Test & Publish > Your Workspaces. The authentication guide links app creation at create an app.

Intercom OAuth access tokenoauth2Set up OAuth ↗

In the Developer Hub, enable Use OAuth on your app's Authentication page, configure one or more HTTPS redirect URLs, and select the scopes your app needs as described in Setting up OAuth. After a customer authorizes your app, exchange the authorization code for an access token and use that token for API calls.

Intercom Messenger JWTjwtGet key ↗

Enable Messenger identity verification for your workspace and get the Messenger secret from Settings > Workspace > Security > Messenger. Generate an HS256 JWT server-side for a single verified end user with the required claims described in Fin Agent API: MCP Server: aud must be fin-agent-api-mcp, exp is required and must be within 30 days, and the token identifies the user for Fin.

conventions · 1/8 published

Publish these signals → /publishing