Element Manager auth token endpoint

REST discovered

Details

URL: https://<your_site>.custhelp.com/api/elementmanager/authentication/authToken
Docs: https://cx.rightnow.com/app/answers/detail/a_id/11065

Authentication

Element Manager JWT bearer token Authorization: Bearer <credential> + Oracle B2C Service agent account username/password interfaceUrl: <credential> discovered

Element Manager JWT bearer token jwt Get key ↗

Configure an external identity provider for the site under Single Sign-On Configurations > OAUTH, upload the public certificate, and create or use an agent account with SSO Login (SAML 2.0) enabled. Then generate an RS256 JWT matching the documented claims (sub, iss, exp, jti, aud) as described in Element Manager Public API authentication.

Oracle B2C Service agent account username/password basic Get credentials ↗

Create or use an Oracle B2C Service staff account and enable the needed API permissions on its profile. For SOAP, enable Public SOAP API under Configuration > Staff Management > Profiles > Permissions > Administration as described in Connect Web Services for SOAP access. Oracle recommends creating a dedicated account for API use. REST session auth can also use an agent account to mint a session token via AgentAuthenticator() as shown in Session authentication for REST API.