Connect Web Services for SOAP

REST discovered

Details

URL: https://<your_site>.custhelp.com/cgi-bin/<your_interface>.cfg/services/soap
Docs: https://cx.rightnow.com/app/answers/detail/a_id/4832

Authentication

Oracle B2C Service agent account username/password basic discovered Get credentials ↗

Authorization: Basic <credential>

Create or use an Oracle B2C Service staff account and enable the needed API permissions on its profile. For SOAP, enable Public SOAP API under Configuration > Staff Management > Profiles > Permissions > Administration as described in Connect Web Services for SOAP access. Oracle recommends creating a dedicated account for API use. REST session auth can also use an agent account to mint a session token via AgentAuthenticator() as shown in Session authentication for REST API.