Chat SOAP API / Universal Queue API

REST discovered

Details

URL: https://<your_site_name>.custhelp.com/cgi-bin/<your_interface_name>.cfg/services/chat_soap
Docs: https://cx.rightnow.com/app/answers/detail/a_id/8601

Authentication

Chat API WS-Security username/password plus AppID compound discovered Get key ↗

wsse:Security + ClientRequestHeader: <credential>

Use an Oracle B2C Service user account that can access Chat APIs, then send WS-Security UsernameToken credentials in the SOAP header together with a client AppID in the ClientRequestHeader, as shown in Simple example of how to authenticate to the Chat UQ API.